Roland Daniel Properties Rental Agreement
Terms and Conditions
Please read your Vacation Rental Terms and Conditions carefully before you begin your vacation. Any monies received by Roland Daniel Properties for occupancy of Vacation Property indicate the acceptance of the terms and conditions of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that Roland Daniel Properties rents to responsible adults over the age of 25 ONLY.
DOWN PAYMENT/ PAYMENT: A reservation can be made with a 50% down payment paid by credit card when the reservation is made. Full payment is charged 30 days prior to scheduled arrival date. If a check (payable to Roland Daniel Properties) is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 30 days prior to arrival, full payment is due when the reservation is made. If the Guest(s) has no Visa, Master Card, American Express or Discover Card, a cash payment can be arranged which will include an additional $500 refundable security deposit. This security deposit will be returned within 14 days of the departure date, provided there is no breakage or damage to the premises and/or contents, there are no outstanding long distance phone or pay-per-view charges, no additional cleaning costs, and all other rules of this agreement are adhered to. A $50.00 service charge will be incurred for any returned checks.
BALANCE PAYMENT: If no other payment is received 30 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 30 days prior to your arrival date. We can keep the balance payment on the same credit card used for the initial payment, you can call with a different card, or a check can be issued at least 30 days prior to your arrival. Please send your check with a signed copy of the rental agreement.
Make check payable to: Roland Daniel Properties
Mail to: Roland Daniel Properties Rental Department 124 Follins Lane St. Simons Island, GA 31522
DAMAGE POLICY: Every reservation requires either (1) a $49 damage protection policy (“Vacation Rental Damage Plan”) OR (2) a $1000 refundable security deposit. This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. The policy will pay a maximum benefit of $1500. Any damages that exceed $1500 OR ARE NOT COVERED BY THE POLICY DUE will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, the Insurer will reimburse the lesser of the cost of repairs or replacement of the property, up to $1500. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy (www.vacationrentalinsurance.com/G20VRD). The Vacation Rental Damage can be purchased up to, and including, check in time. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Roland Daniel Properties any amount payable under the terms and conditions of the Vacation Rental Damage plan. Please contact Roland Daniel Properties directly if you do not wish to participate in this plan or assignment and instead wish to pay the refundable $1000 security deposit.
If a security deposit has been made, no portion may be applied to additional rental time or fees or other charges accrued by the Guest/ Invitees. The entire deposit will be refunded if (1) no damage was done to the property, (2) all keys are accounted for, (3) no items were missing, (4) all doors and windows were closed and secured upon departure, (5) all check out procedures were followed, (6) all Rental Agreement policies were followed, (7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning or garbage fees, or other charges.
As a condition to the rental of all Vacation Properties, Roland Daniel Properties reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Roland Daniel Properties is hereby granted the right to charge the Guest's credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
UPON ARRIVAL: Take a look around the property. If there are concerns or issues with your rental property, please immediately contact our office or the rental manager (leave a message if there is no answer). No refunds or considerations are given unless we were notified of problems with in 24 hours of your arrival. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay (if you purchased the Vacation Rental Damage insurance).
EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the property or if there are problems with condition or functionality of the property, please immediately contact the Roland Daniel Properties Manager at (912)230-0220 (leave a voice message and send a text message if there is no answer). If it is after office hours we will make every effort to respond to your call as soon as possible.
ARRIVAL TIME: Check in is at 4 pm. An early arrival may be arranged for an additional fee, pending other reservations and the housekeeping schedule. Please contact us within 24 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.
DEPARTURE TIME: Check out is at 10 am. Your prompt departure is appreciated so we can prepare the property for any incoming guests. A late departure may be arranged for an additional fee, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged $50 for each hour beyond 10 am you are still on property, at a minimum of one hour. If the property has not been vacated by 4 pm, a fee equal to the rental rate of 1 night may be assessed in addition to hourly fees.
CANCELLATIONS: Cancellations and reschedules may be made up to 30 days before the first day of your reservation. You can credit your full down payment toward a future reservation, or we will refund 75% of your down payment. Cancellations or reschedules made with less than 30 days notice will result in 100% loss of all payment less any security deposit or damage waiver. If we can replace your reservation and rebook the dates, you can credit your full payment toward a future reservation, or we will refund 90% of the total payment. This loss can be avoided if CSA Travel Protection Insurance was purchased and the reason for cancellation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.
WEATHER RELATED CANCELLATION: Roland Daniel Properties does NOT issue refunds due to acts of nature such as: weather, road conditions, hurricanes, but CSA Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date at no charge.
VACATION RENTAL INSURANCE: CSA Vacation Rental Insurance is available through Roland Daniel Properties and covers cancellations or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical/dental expenses. Please read your documentation carefully as certain limitations, restrictions, and exclusions apply. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 30 DAY PERIOD. For questions concerning the travel insurance or to make a claim due to a cancellation, please call CSA directly at 1-800-554-9839. The insurance premium, 6.95% of the total, is non-refundable and non-transferable. For more information please visit www.vacationrentalinsurance.com/CSA330
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the property at any time will result in a double charge for each additional guest, and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Roland Daniel Properties for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the property can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, maintain and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the property shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of up to $50/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQ grills, and pools/hot tubs (if so equipped).
CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $50/hour, with a one-hour minimum:
1) Place soiled towels in the bathtub.
2) All dirty dishes, cookware and eating utensils should be placed in the dishwasher.
3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. (green is for household refuse and blue is for recycling) Under NO circumstances should household refuse be deposited and/or otherwise left outside the refuse container or additional charges may apply. Pick-up of household refuse will take place on Tuesday and containers must be rolled out by the curb with the lid closed, or they will not be picked up.
If you are staying in a condo complex, please dispose of all refuse in the proper container located in the common area.
5) Refrigerator and microwave should be left clean and free of food.
6) All appliances (stove, oven, grill, etc.) should be left in a clean condition and free of spills and grease.
7) Please wipe down counters and other surfaces.
8) All litter must be picked up from the premises and placed outside in the proper container.
9) For pet friendly properties, please try not to leave any pet hair in the home!
LINENS & TOWELS: Bath linens, bed linens, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the property's linens or towels to the beach. Bring items with you that you may need for pool and hot tub use, sunbathing, and other outdoor activities. Please allow us to wash the property's linens unless you need clean linens during your stay.
SMOKING: Smoking is NOT permitted in any of the properties managed by Roland Daniel Properties. If there is any evidence of smoking in or around the property after your departure, there will be a minimum $1000 charge.
PLUMBING: Do not put any feminine products or diapers in the toilet. The toilets are water-saving models and don't have a strong flush - limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down any of the drains.
CABLE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. Roland Daniel Properties does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View - if Guest(s) does not use their own credit card for ordering, programming charges plus an additional processing fee of 5% will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted. Long distance calls will be charged to the guest's credit card plus an additional processing fee of 5%.
FIREPLACE: When there is a fire, the door/screen must be closed (except to add wood). Do not put anything except wood or wood products in the fireplace. Do not put any flammable material on or near any heat source. DO NOT LEAVE PROPERTY WITH A FIRE IN THE FIREPLACE!
PETS: Pets are allowed in certain properties as long as prior permission from Roland Daniel Properties is received and the applicable pet fees have been paid. Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $1000 plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed:
1) No pets on any furniture or bedding.
2) Please do your best to remove all pet hair to avoid additional cleaning time/charges.
3) All waste must be picked up and placed in the garbage cans tied securely in trash bags.
4) No pets in the hot tub, pool or bath tub.
5) Pets should not be left unattended in property unless crated.
6) Damage up to $1500 caused by unauthorized pets may be covered if you opted in for the Vacation Rental Damage plan provided damages are reported to manager prior to your departure! Otherwise, guest assumes full responsibility for any damage caused by pet and agrees that the balance will be charged to credit card on file.
7) Any cleaning that must be done will be charged to renter at rate of $50 an hour.
HOT TUB USE & RULES: Use of the pool or hot tub is strictly at your own risk and liability. A certified technician will sanitize and replenish chemicals in all pools and hot tubs prior to your arrival. If additional maintenance is required during your stay, or the next guests are unable to use the pool or hot tub due to conditions resulting from your failure to observe the following rules, there will be a $100 charge (and cost of supplies if necessary) for each hour of required maintenance. A $50 refund/night will be given if you are unable to use the pool or hot tub due to malfunction not caused by Guest(s).
1) ALWAYS SHOWER OR BATHE BEFORE AND AFTER USING THE POOL OR HOT TUB! Body oil, makeup, hair products, etc. clog filters!
2) An adult must always accompany children.
3) Observe the safety precautions posted and have all guests do likewise.
4) Do not sit, stand or lie on the hot tub cover; a $300 charge will be made if the cover is broken this way.
5) Unhook the safety strap before removing the hot tub cover.
6) Replace cover when you are not in the hot tub and secure the safety strap to conserve heat, for safety, and to keep debris out of the water.
7) If hot tub temperature has been adjusted during use, MAKE SURE to return the temp to the original setting when done.* Failure to reset may cause the hot tub to over-temp & stop working, possibly resulting in additional charges.
8) Use non-breakable drink containers in the tub area.
9) DO NOT ADD ANYTHING TO THE HOT TUB OR POOL WATER such as bubble bath & oils, even if they say they are compatible.
10) If the water level is low (below the filter intake) add more water or call, as low water can destroy the pump, resulting in additional charges.
11) If the water looks cloudy or dirty, please call.* If it is found that the service is necessary due to Guest abuse, the Guest will be responsible for the charges.
ITEMS LEFT BEHIND: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $25 service fee. Pick up may also be arranged at our office. Roland Daniel Properties is not responsible for lost or stolen items.
RIGHT OF ENTRY: Guest(s) agree that Roland Daniel Properties reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).
SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE PROPERTY! When you rent the property, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the property. Guest is responsible for lost key replacement costs. Roland Daniel Properties does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside.
INDEMNIFICATION & HOLD HARMLESS: While Roland Daniel Properties and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. Roland Daniel Properties and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including pools, hot tubs and BBQ grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Roland Daniel Properties and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Roland Daniel Properties and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.
Roland Daniel Properties
124 Follins Lane
St. Simons Island, GA 31522
912-289-5880 property manager